Parimatch Privacy
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Last modified: June 15, 2025
1. Basic Information
Welcome to the Parimatch entertainment website. We focus on protecting your personal details and maintaining privacy during your use of our entertainment website.
This privacy document explains our methods for collecting, applying, distributing and protecting your personal information when you:
- Explore our entertainment website
- Create and manage your profile
- Take part in games and bonus programs
- Reach out to our customer service
- Access our mobile apps and related functions
By utilizing our website, you accept the data handling practices outlined in this document. If you disagree with these practices, we suggest stopping use of our services.
Important notice for Indian customers: This policy follows the Information Technology Rules (Reasonable Security Practices and Procedures for Sensitive Personal Data or Information) 2011 under the Information Technology Act 2000 and relevant Indian data protection laws.
2. Information Collection
2.1 Personal Details
We collect personal information that you freely provide to us, including:
- Identity information: Full name, birth date, nationality and official documents (needed for profile verification)
- Contact details: Email, phone number and home address
- Account information: Login details, password and security questions
- Financial information: Bank details, payment options, transaction history and card information
- Verification documents: Photos, ID documents and information provided during profile confirmation
2.2 Automatic Information Collection
When using the website, we automatically collect certain information, including:
- Device information: IP address, device type, system version, browser details and settings
- Usage information: Pages viewed, session time, referral sites, interactions and website engagement
- Location information: General location from your IP address
- Gaming information: Game preferences, betting patterns, gaming history and session time
2.3 External Source Information
We may receive information about you from outside sources, including:
- Identity verification companies
- Payment processing services
- Fraud detection systems
- Credit checking agencies
- Government records
- Marketing partners
Privacy Highlights
Data Safety
Your personal information is secured with advanced SSL encryption and stored on protected server infrastructure.
Identity Confirmation
Legal requirements require identity verification to prevent fraud and ensure compliance with financial regulations.
Website Cookies
We utilize cookies to improve your browsing experience and provide customized content.
Information Control
You have the right to access, change and remove your personal information.
3. Data Application
We apply collected information for multiple purposes, including:
3.1 Website Operations
- Building and maintaining customer profiles
- Processing financial deposits and withdrawal requests
- Offering gaming and betting services
- Providing customer assistance
- Handling transactions and sending confirmation emails
3.2 Legal Compliance
- Verifying customer identity (know your customer processes)
- Preventing fraud, money laundering and underage access
- Meeting legal obligations
- Responding to legal requests or court orders
- Protecting our legal interests and enforcing our terms
3.3 Website Improvement
- Studying usage patterns to enhance customer satisfaction
- Building new features and services
- Fixing technical issues
- Conducting research and data analysis
3.4 Marketing Communications
- Sending special offers, rewards and website updates
- Customizing your website experience
- Collecting customer feedback through surveys
- Informing about new gaming features and options
Email preferences: You can opt out of marketing emails anytime through your account settings or using the unsubscribe link in our emails.
4. Information Distribution
We may share your information with the following parties:
4.1 Service Partners
We share information with third parties who help with business operations and service delivery, including:
- Payment processors and banking institutions
- Identity verification companies
- Customer service providers
- Technology infrastructure vendors
- Gaming content developers and software providers
- Analytics and data processing companies
4.2 Legal Authorities
We may share your information with regulators, law enforcement and government agencies when:
- Required by law, regulation or legal process
- Necessary for protecting our rights, property or safety
- Needed to prevent illegal activities
- Requested by gaming licensing authorities
4.3 Business Transfers
During mergers, acquisitions, asset sales or bankruptcy proceedings, your information may be included in such transactions. We will notify you via email and/or website notices about ownership changes or different uses of your personal information.
4.4 Consent-Based Distribution
We may share your information with other parties when you give explicit permission.
International transfers: Your information may be transferred and processed in countries outside India. We ensure such transfers comply with applicable privacy laws and implement appropriate safeguards for your information.
5. Safety Protocols
We implement appropriate technical and organizational safety measures to protect your personal information from unauthorized access, modification, disclosure or destruction. These safety measures include:
- Information encryption: All sensitive information is protected using industry-standard SSL/TLS encryption technologies
- Access controls: Strict access restrictions and authentication procedures for our staff
- Network safety: Advanced firewall infrastructure to prevent unauthorized access attempts
- Safety audits: Regular safety assessments and vulnerability testing
- Staff training: Ongoing safety awareness programs for our team
While we implement strong safety measures for your personal information, no internet transmission or digital storage method is completely safe. We cannot guarantee absolute safety but continuously improve our protection systems.
Customer safety responsibilities: You must keep your login information confidential and are responsible for all activities in your account. Please report any unauthorized account access or safety incidents immediately.
6. Customer Privileges
Under applicable privacy laws, you have certain privileges regarding your personal information:
| Customer Privilege | Description |
|---|---|
| Data Access | You may request copies of personal information we hold about you. |
| Information Update | You may request corrections to incorrect or incomplete information. |
| Data Removal | You may request deletion of your personal information under certain conditions. |
| Processing Limitation | You may request restrictions on our use of your personal information. |
| Information Portability | You may obtain your information in structured, standard and machine-readable format. |
| Processing Opposition | You may object to our processing of your personal information for specific purposes. |
| Consent Withdrawal | You may withdraw consent anytime when we rely on consent for processing. |
To exercise these privileges, contact us using the details in our "Contact Information" section. We will respond to your request within 30 days.
Privilege limitations: These privileges may have restrictions under certain conditions, such as legal storage obligations or when disclosure may negatively affect the rights and freedoms of others.
7. Browser Cookies
Our website uses cookies and similar tracking technologies to collect and store information about your website interactions.
7.1 Cookie Types
- Essential cookies: Required for proper website functionality
- Performance cookies: Help us count visitors and understand site navigation patterns
- Functional cookies: Enable us to customize your user experience
- Advertising cookies: Track browsing behavior to display relevant promotions
7.2 Cookie Management
Most browsers allow cookie control through preference settings. For detailed cookie information, including viewing, managing and deleting cookies, visit www.aboutcookies.org.
Important notice: Blocking cookies may affect website functionality and limit access to certain features.
8. Outside Services
Our website may contain links to outside websites, plugins and applications. Accessing these links or enabling connections may allow third parties to collect or share your information. We do not control these outside websites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of each outside website you visit.
8.1 Gaming Content Suppliers
We work with various gaming suppliers to offer diverse gaming options. These suppliers may collect and process your information according to their privacy policies when you access games on our website.
8.2 Payment Processors
For deposits and withdrawals, your financial information is processed by outside payment processors who maintain their own privacy policies and safety protocols.
9. Data Storage
We store your personal information for as long as necessary to achieve the purposes described in this policy, unless extended storage is required or permitted by law. Our storage duration depends on:
- Length of our business relationship
- Legal obligations affecting our operations
- Limitation periods for legal procedures
- Regulatory compliance requirements
When personal information is no longer needed, we will safely delete or anonymize it.
Account closure: After account closure, we may retain certain information as required by law or for reasonable business purposes, including dispute resolution, agreement enforcement or regulatory compliance.
10. Policy Updates
We may occasionally review this privacy policy to reflect changes in practices or for operational, legal or regulatory reasons. Updated policies will be published here with a revised "Updated" date.
We recommend regular policy review to stay informed about our current privacy practices. Continued use of the service after modifications indicates acceptance of the revised policy.
For significant changes that substantially affect your rights, we will provide enhanced notification through electronic alerts or website announcements.